I am getting a wrong password message. What is happening?
At Eaglebet we use ultra-secure data encryption, which means that for your own security we did not transfer your password. Please use the “forgot password” facility located on the log-in form or contact our friendly customer service team via live chat or email
What is going to happen with my open bets?
All open bets, which settlement date is after 01.03.21 06:00CET will be settled accordingly when the sport event/s is played.
I can't see my pending bets and betting history in my account. What can I do?
Please contact our customer support. The support team is happy to provide you with information about your betting history at any time.
I still have a pending withdrawal and it got reversed to my account. Why did that happen?
Should you have a pending withdrawal and not have completed the account verification process, please note that your withdrawal will be reversed back to your account. Once you have successfully completed the account verification process, you may request your withdrawal once again. Please take in mind that if you haven't made a deposit after the transition is completed, and you wish to withdraw your balance - you have to request it via bank transfer.
I have not completed the wagering requirements of my active bonus yet. Will that affect my bonus?
It will not negatively affect your bonus if you have not completed the wagering requirements until the transition. The remaining bonus balance will be credited to your player account with the respective terms and conditions and left to roll the amount of the offer you have claimed. In addition, you will have another 30 days to complete those wagering requirements. Please note it may take up to 48 hours until we reinstate your bonus/free bet balance
Why is a website update needed?
At EagleBet, we’re always looking for ways to make your experience with us as rewarding as possible. That’s why on 01.03.2021, we’ll be upgrading our website in order to offer you even better service.