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LG Trading, the operator of EagleBet, has applied for a license under the new regulatory regime in Germany and has undertaken to be compliant with all necessary requirements. As such EagleBet is authorized to continue accepting bets from Germany as it awaits the receipt of one of the newly issued licenses.

Please play responsibly as gambling can be harmful if not controlled. For more information and advice please visit our Responsible Gambling page or www.begambleaware.org

LG Trading Limited is a company registered in Malta with registration number C84999 and with a registered address at Elite Business Centre, Trejqa ta’ Boxbox, Msida, MSD 1840, Malta. LG Trading Limited is licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/520/2018 issued on 29th July 2019. Contact us on contact@eaglebet.com . Gambling can be addictive. Please play responsibly, for more information and advice visit: www.begambleaware.org.

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Terms & Conditions Rules & Payments Support
Responsible Gambling Privacy Policy & Cookie Policy Terms & Conditions

Responsible Gambling

EagleBet is committed to Responsible Gambling. We actively promote gambling as a recreational pursuit and purely as a form of entertainment. We believe that gambling can only remain this way if you stay in control and gamble responsibly.

However, we do recognise that for some people gambling can be a problem. Gambling can be addictive. Gambling should not be seen as a way of making money. Our dedicated customer service team is on-hand to help you manage your account if you feel you have a problem. For more information please contact us contact@eaglebet.com

We always recommend that you play in moderation, playing only when you can afford to do so without running into financial difficulty. When you gamble, please make sure it does not cause you personal or professional issues. We strongly advise that you set a gambling budget and stick to it rigorously, keeping track of the amounts you spend. Do not exceed your self-imposed limits.

Remembering these simple tips can help you stay in control and make sure your gambling doesn’t become a problem:

  1. Gambling should be entertaining and not seen as a way of making money
  2. Bet sensibly and never chase your losses under any circumstances
  3. Only gamble what you can afford to lose. Use Deposit Limits to manage the amount of money you spend on a daily, weekly or monthly basis
  4. Monitor the amount of time you spend playing. Set up Reality Checks to remind you how long you have been logged into your account. Don’t let gambling take over the rest of your life
  5. Balance gambling with other activities. If gambling is your only, or main form of entertainment, think about whether you are still having fun. Ask yourself could your time be better spent elsewhere
  6. Take regular breaks from gambling. Gambling continuously can cause you to lose track of time and perspective
  7. Don’t gamble when under the influence of alcohol or drugs. Don’t gamble when you’re upset or depressed. Mental health is extremely important and problem gambling can make things worse
  8. Think about how much money you spend gambling. You can track your activity in the members’ area on your account
  9. If you need to talk to someone about problem gambling then contact our friendly customer service team or a problem gambling support service

If you feel that you or one of your friends or relatives has a gambling problem, we suggest contacting a dedicated organization committed to those with gambling problems, who can help you resolve the problem.

EagleBet recognises that problem gambling has wider implications. As well as affecting the individual with the gambling problem, it can also affect their friends and family. If you are concerned that a friend or family member has potentially developed a gambling issue, below are some examples of warning signs:

  • Uncontrolled and erratic spending
  • Spending extended periods of time gambling
  • Concealing or being dishonest about their gambling activities
  • Borrowing money from a variety of sources or stealing to fund their gambling habits
  • Gambling having an impact on relationships or their job or studies
  • Reduced time spent on activities with family and friends, alongside a loss of interest in their hobbies.

We recommend that you speak to the individual and urge them to contact EagleBet and discuss their gambling.

To encourage Responsible Gambling, we encourage players to read the following concerning their gambling behaviour. The following questionnaire is commonly used by several anonymous gambling support agencies to help players to find out if they are a compulsive gambler or at risk of addiction:

  • Have friends/relatives ever criticized your gambling?
  • Have you ever lied to cover up the amount of money or time you have gambled?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work, college or company of your friends/family to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

If, after completing the test, you have the feeling that you may have a tendency towards problematic gambling, please make use of the option to limit or block your account, more commonly known as self-exclusion. Please note that customers who have self-excluded from their accounts cannot immediately re-activate their accounts and no further payments will be accepted on these accounts.

At the same time, please do not forget to apply for reimbursement of any outstanding balance owed to you. Any notice revoking a self-exclusion will have effect only after seven days after we have received the notice.

Customers with fully self-excluded accounts will not be able to access any of the games played for real money. Let’s work together in order to make sure that gaming remains fun and entertainment. Stay in control and contact us whenever you feel the need for assistance.

If there are any questions or proposals concerning the topic “Responsible Gambling”, then please contact us: contact@eaglebet.com

Underage Gambling Prevention

EagleBet is committed to safeguarding vulnerable people from accessing gambling related products, and that includes underage people.

You must be at least 18 (or of legal age to gamble in your country of residence), to play at EagleBet. Appropriate age verification checks will ensure that no person under legal age has access to our gaming facilities. The provision of inaccurate or dishonest information about a player’s age will result in an account being suspended immediately and indefinitely, automatic loss of any winning rights and at its sole discretion, EagleBet may pass on the information to the relevant regulatory and/or legal authority.

In order to protect minors from accessing the site, we recommend responsible players install an internet filtering software on their computers and take all the necessary precautions (setting passwords, website access limitations, contents control etc.) to prevent EagleBet being available to underage players.

Privacy Policy & Cookie Policy

1. Contact Us

When you register with EagleBet the data controller is LG Trading Limited.

Address: Elite Business Centre, Trejqa ta’ Box Box, Msida, MSD1840, Malta
Email: contact@eaglebet.com
Data Protection Officer: dpo@eaglebet.com

2. Privacy Ethos

Given that EagleBet is based in Malta, we are bound by and subject to the General Data Protection Regulation (GDPR). Whenever we process personal data, we follow the GDPR principles:

  • Lawfulness, fairness and upmost transparency
  • Storage limitation
  • Accountability
  • Purpose limitation
  • Data minimisation
  • Seamless accuracy
3. Why we collect personal information

We are required to process your personal information in order for us to be able to offer you our services and products. As a matter of course, we will only ever ask you for the minimum amount of information possible that we need and we will only ever use it legally. Upon registering for an account with EagleBet you, the customer, enter into a contract with us, as set out in our Terms and Conditions – which can be accessed on this website. A contract is two parties agreeing to provide what is set out and to deliver our obligations and to provide you with access to our services we need to process some personal information about you.

We will always make it clear which information is mandatory and which information is optional. Unfortunately, if there is information that is mandatory and you don’t want to provide us, then you will not be able to hold an account with us and, as such, you will be unable to use our services or products.

We use your information to:

  • Help you create, operate and manage your personal profile, allowing you to access our suite of products, including our sportsbook, casino, and cashier page.
  • Manage promotions, rewards and loyalty schemes.
  • Protection of your personal profile, information and account.
  • Process your bets, wagers and financial transactions, including your use of credit/debit cards and other chosen payment methods.
  • Provide ongoing customer support.
  • Business service updates.
  • Analyse user behaviours with the aim of continual business improvement.
  • Monitor the registration of multiple accounts and to counteract fraudulent practice.

Some of the information we process about you, the customer, is necessary for us to comply with the legal and regulatory obligations that we have as a gaming company in a regulated marketplace, such as licensing requirements, responsible gaming and Anti Money Laundering (AML) Regulations. This information is processed in order to:

  • Carry out sufficient age and identity verification checks, including to protect minors or vulnerable groups.
  • Verify source of wealth.
  • Carry out due diligence checks.
  • Monitor and investigate financial and bet transactions in order to detect and prevent fraudulent activity, money laundering, problem gambling and other irregular gaming activities.
  • Consultation with self-exclusion databases to manage problem gambling.
  • Prevent registration of duplicate accounts.
  • Prevent registration from individuals from jurisdictions where gambling is prohibited.

EagleBet processes a small amount of information about every individual and unique visitor who accesses our products or services. We do so to increase our understanding of the individuals who visit our websites. It also helps us identify where there are security issues or technical for visitors to our site. We do this by using both in-house and third-party programmes. We also use functionality cookies. When we process this information, it is in the necessary and legitimate interests of EagleBet to ensure that we always provide a secure and smooth experience and journey for our customers. It is of fundamental importance that we protect the product, services and our customers from abuse that could adversely affect the usage of the product and services offered by EagleBet.

Only where we have your consent, EagleBet may decide to contact you about latest news, relevant promotions and bonus offerings. We will only ever contact you for these reasons if we have your prior consent to do so. You have full control over whether and how we get in touch through the settings in your account. The customer has full control over this and can change their preferences at any time.

When you visit our services and products, we use cookies and pixels to gather some information on your preferred channels that we may advertise on. This is to keep you up to date with product development, promotions and bonus offerings. The information is held for us for a limited amount of time. This information is always deleted once this time period expires. You are free to block and delete cookies using settings in your web browser. This may, however, negatively impact your experience when using our products and services.

EagleBet will never ask you to provide any sensitive personal information. For example, we will never ask about your health, your race or ethnicity. You may decide to voluntarily disclose such information when you are speaking with our helpful Customer Service team.

If you, the customer, gets in touch with our Customer Service team and you inform us regarding a health condition, which in our professional opinion, we feel may impact upon your ability to make rational decisions regarding your gameplay, then we, at our discretion, may take the decision to block you from being able to use our services and products for your own safety.

4. Where we get your information from

The majority of information we hold about you, the customer, is information that you provide to us. However, on occasions, we may also get information regarding you from other sources.

As per our AML obligations, we are duty bound and required to carry out due diligence checks that confirmation information about you. In some circumstances, we may need to verify your source of wealth. We work with reputable third party companies who willingly engage and work with the iGaming industry to carry out these necessary checks and they, where necessary, provide a report which contains information about yourself and your background.

Payment services providers may also supply us with some personal information when they carry out a transaction on your behalf so that we can connect transactions to you as a customer of our products and services.

5. Who we share your information with

We may need to share your information with recipients who are independent of EagleBet in order to provide our services and products. When we conduct any information sharing with third parties we always ensure that there is an appropriate and robust contract in place. In addition, we ensure that information being shared is transferred in a highly secure way and we only share information that is absolutely necessary. EagleBet will never, under any circumstances, sell your information to any other parties.

The third parties we work with include:

  • Payment service providers
  • Analytics services
  • Identity verification and AML related services
  • Website performance and security systems
  • Marketing and advertising companies
  • Communications platform providers
  • Social media platforms
  • Game providers
  • Agencies, regulators and licensing supervisory authorities.

We will always ensure that the organisation requesting the information has a sound legal basis to do so and will only share the minimum amount of information required. We will also share your personal information with law enforcement, regulators and licensing supervisory authorities where we believe a criminal act has been or may be committed.

If you share information with us that leads us to believe that there is a threat to your life, we will share your details with local authorities in your area of residence so they can assess your wellbeing and ensure your continued safety.

6. International transfers

Wherever feasibly possible, EagleBet keeps your information within the European Economic Area (EEA). However, in some circumstances your information may leave the EEA, such as when we work with third parties. EagleBet always makes sure that any transfers outside of such areas are carried out securely and in accordance with the applicable legislation.

Some of the third parties that we use for storage and communications are based in the US. These third parties are signed up with the EU-US Privacy Shield and are considered to offer an sufficient level of data protection afforded to customers’. When companies are not signed up to Privacy Shield, EagleBet stipulates inclusion of the EU Commission’s Standard Contractual Clauses in our contract with them to ensure your information is protected, lawful and safe at all times.

7. How long do we keep your information

To consistently reach our legal obligations surrounding fraud, taxation and anti-money laundering, EagleBet will need to keep your account information for up to 10 years after you close your account. When you close your account with us, the account is marked as “closed” and the information kept securely until the retention period is over. We then securely destroy this information.

8. Your rights around your information

You have a number of rights that you can exercise when it comes to your information. These rights include:

  • Having access to the information that we hold about you
  • Being able to rectify information we have about you that is incorrect
  • In very limited circumstances, having your information deleted
  • In some circumstances, have the use of your information restricted or “paused”
  • Have your information provided to you in a digital format and where possible transferred to another organisation

If you would like to exercise any of these rights, you should email our Customer Service Team on contact@eaglebet.com from your registered email address and provid

  • Your full name
  • Contact details
  • Your username
  • Full details of your request

In some circumstances we may request that you provide ID so that we can verify your identity. If this is needed we will let you know and explain the ID that we require. Some of these rights only apply in certain circumstances, so if we are unable to action your request we will explain to you why.

9. Withdrawing your consent

Where we rely on your consent to process your information you always have the option to withdraw this consent at any time.

We rely on your consent to keep in touch with you to tell you about EagleBet news, promotions and bonus offerings. We only ever send marketing messages to you if you have given us your explicit consent to receive such messages. We collect this consent as part of the registration process, but you can control the channels that we contact you on and whether we contact you at all through your settings when you are logged into your account. These settings can be accessed and changed at any time. In any message that we send you there will also be a way for you to “unsubscribe” or “opt-out”.

Even if you do not consent to marketing messages, you may still receive the ad-hoc service emails from EagleBet. These messages are so that we can inform you of changes to Terms and Conditions, Privacy Policy, any other important policy or anything that may impact the service or products we are able to provide to you.

10. Automated decision making and profiling

We are required to take a number of steps to meet obligations around Anti-Money Laundering (AML) Counter Terrorist Financing, and indeed fraud. To enable us to satisfy such requirements, we utilise programmes that monitor players’ behaviour and alert us to suspicious or fraudulent transactions or activity. Where necessary, we escalate these to the relevant regulators and/ or enforcement bodies.

As a licensed entity, we have significant responsibilities in relation to responsible gambling. To assist, we utilise a system which flags patterns or behaviours exhibited by a player that could indicate problem gambling. When the system flags a player, our Customer Team review the account. They may then decide to contact a player to discuss their usage on the site and provide appropriate information in relation to problem gambling.

We also use segmentation to split our players into groups based on their gaming behaviour. We do this to help us understand how people use the product and to help us develop our marketing approach, including bonus offerings and promotions.

11. Making a complaint

If you are unhappy with how your information has been handled by EagleBet the first thing you can do is raise this with our Customer Service either via live chat or by emailing contact@eaglebet.com to try and resolve it.

If you are unable to resolve your complaint with our Customer Service Team, the next step is for you to make a complaint to our Data Protection Officer (DPO). You can do this by sending an email to dpo@eaglebet.com and detailing:

  • Your name
  • Your contact details
  • Your username
  • Full details of the complaint that you have

The DPO will then look into your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any steps that have been taken as a result.

If after raising your complaint with the DPO you are unhappy with the resolution to your complaint you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:

Office of the Information and Data Protection Commissioner
Level 2, Airways house
High Street
Sliema
SLM 1549
Malta
(+356) 2328 7100
idpc.info@idpc.org.mt

12. Changes to this privacy notice

We will review and update this privacy notice anytime there is a significant change to how we are using personal information and at least annually.

If we make any changes to the privacy notice we will summarise these changes below. We may also contact you to notify you of any significant changes if we think this is necessary.

This privacy notice was created and published April 2019.

13. Translations of this privacy notice

We have translated our privacy notice from English into the official languages of the countries that we provide our services to. We have done this to ensure that all of our customers are clear about how EagleBet uses personal information.

If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version will prevail.

Terms and Conditions

1. General
  1. EagleBet is fully owned by LG Trading Ltd a limited liability company, incorporated in Malta and subject to Maltese law, registration number C84999 having its registered address Elite Business Centre, Trejqa ta’ Box Box, Msida, MSD1840, Malta.
  2. LG Trading Ltd (''Operator'') is licensed and regulated by the Malta Gaming Authority, license number MGA/B2C/520/2018 issued on 29th July 2019.
  3. These Terms and Conditions ("Terms and Conditions") regulate the usage of the Games provided on the EagleBet website, mobile and every other software belonging to or licensed to LG Trading Ltd hereafter (“EagleBet”, "software" or "sites(s)") as may be specified from time to time, and the related enabling internet, URLs, mobile or other software by you ("you or the Player").
  4. These Terms and Conditions establish the entire agreement between you and EagleBet as the Company with respect to the software and, save in the case of fraud, surpass all prior or written contemporaneous and proposals, whether verbal, written or electronic between you and the Company with respect to the software.
  5. These Terms and Conditions constitute a binding agreement between you and EagleBet and come into force as soon as you accept the conditions by ticking in the "I ACCEPT" ticking box in the agreements. By accepting you signify to the Company that you have read these Terms and Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Gaming Policy and Betting Rules and accept them. By using any of the Software belonging to or licensed to the Company you signify that you agree with these Terms and Conditions.
  6. You must read these Terms and Conditions carefully in their entirety before you tick in the “I ACCEPT” box. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use any of the software belonging to or licensed to the Company.
  7. EagleBet reserves the right to modify and amend these Terms and Conditions at any time, the version of this agreement is 1.7, updated 23/07/2020, and will be valid until a new version is in place. We will notify you prior to any changes and your reacceptance is required for the new agreement to become effective. If you do not agree to the updated Terms and Conditions, you will not be allowed to play, however you will be allowed to withdraw your deposits.
  8. Rules and explanations in respect to the games provided in separate links on the sites, or explanations and conditions referring to the software stated therein are incorporated into these terms and conditions by reference.
  9. These Terms and Conditions may be published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and EagleBet and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
  10. Bold headings used in this Terms and conditions are used to guide the reader and are hence not in themselves used to regulate usage of the software.
2. Your User Account
  1. User Registration
    1. In order for you to be able to place wagers using any of the Software, you must first personally register with EagleBet and open an account (“User Account”), "User account" has the same meaning assigned to it as "player's account" by Maltese Remote Gambling Regulations, S.L.438.04.
    2. You are allowed to have only one User Account. If you attempt to open more than one User Account, all accounts you try to open may be blocked or closed. If you notice that you have more than one User Account under different names, you must notify EagleBet immediately.
    3. A request to open a User Account is made by personally filling out the registration form and submitting it to EagleBet through any of the sites. You must enter all mandatory information requested into your registration form, in particular, your identity, your contact details and address, including a valid e-mail address, your place of residence and relevant payment information. All information entered must be correct.
    4. EagleBet may request you provide the Company with additional information/documents to verify your identity, such as a copy of your passport. If you fail to provide the Company with requested documents, or if such information or documents you provide is/are found false or misleading, your User Account may be blocked or closed.
    5. It is your sole responsibility to ensure that the information you provide is true, complete and correct and keep the information up to date.
    6. As a part of the registration process you will have to choose your username and password for login into the sites. It is your sole and exclusive responsibility to keep log in details secure, and the security of any linked email address, and the security (password protected, locked screen, etc.) of any personal computer or device on which the player account is accessible. We shall not be held responsible if there is unauthorised use of the account when the we are not at fault.
    7. EagleBet reserves the right to refuse to register an Account or to close your Account at the Company's sole discretion. However, all money within your Account will be returned and all contractual obligations already made honoured.
    8. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.
  2. Deposits to User Account
    1. You may participate in any Game only if you have sufficient funds available to wager for such participation. EagleBet shall not give you any credit whatsoever for participation in any game.
    2. You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to deposits of funds into your Account.
    3. You may not use funds that originate from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means.
    4. All transactions are monitored to prevent money laundering.
    5. EagleBet will for all markets accept payments made according to the currency chosen on Registration. Accepted currencies for payments may vary between markets, and the Company may accept multiple currencies for payments in some markets. The exchange rate used by EagleBet will be updated on a daily basis and determined by the time of withdrawal from depositing account. Please note that any exchange premiums are payable by you and that accepted currencies may differ from one market to another.
    6. To deposit funds into your User Account, you can use any of the deposit methods specified on the “Payment options” page. Details regarding processing time and fee structures for deposits in respect to method utilized are as follows:
      Payment Method Fee Average Time
      Visa 0% Instant
      Mastercard 0% Instant
    7. The minimum deposit amount is €10.
    8. EagleBet reserves the right to use additional procedures and means to verify your identity when effecting deposits into your User Account.
    9. EagleBet is not a financial institution and thus should not be treated as such. Your account will not get any interests on deposited amounts.
    10. All information related to funds deposit can be found under “My Account” and “Deposit” pages of the site. You can use any of available depositing methods stated there, however they may change from time to time.
  3. Withdrawals from User Account
    1. You may withdraw any amount up to the “Cash” balance in your User Account by issuing EagleBet with a valid notice of withdrawal on the Website.
    2. Please note that products at EagleBet are consumed instantly when playing. The Company may hence not provide refunds, cancellation of services or returns of goods with regards to in-game play. When playing a real money game, money will automatically be drawn from your User Account.
    3. EagleBet does not accept requests for withdrawals made by telephone or e-mail. Notices for Withdrawals can only be made via www.eaglebet.com
    4. You must first cancel all outstanding stakes in order to free your User Account balance or withdraw funds.
    5. You shall only use such credit cards and other financial instruments that are valid and lawfully belong to you in relation to withdrawal of funds from your Account.
    6. Withdrawals from a Player Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, EagleBet will restrict withdrawals to be made only to the same account utilized by the Account Holder to make deposits.
    7. Details regarding processing time and fee structures for withdrawals in respect to method utilized are as follows:
      Payment Method Fee Average Time
      Visa 0% 3-5 Working Days
      Mastercard 0% 3-5 Working Days
    8. EagleBet reserves the right to perform enhanced due diligence in respect to withdrawals of funds not used for wagering and to review your behaviour on the site and use of games for irregular gaming patterns. The Company reserves the right to withhold or/ and confiscate withdrawals in case the Player fails to pass due diligence or/ and the Company deem that irregular gaming pattern have occurred.
    9. EagleBet will require the Player to undergo due diligence checks on cumulative deposits of €2,000., which value can be calculated either on a daily basis taking into account all deposits effected by a customer since the establishment of the business relationship; or on the basis of a rolling period of one hundred and eighty (180) days. In such players, the Company will request the following:

      • Proof of Identity – Scanned copy of the Player’s National Identification Document/Card, Driving Licence, or Passport
      • Proof of Payment – Scanned copy of the Player’s Credit Card (first six and last four numbers need to be showing, the rest can be hidden)
      • Proof of Address – Scanned copy of the Player’s Utility Bill

    10. If by mistake EagleBet credit your User Account with winnings that do not belong to you, whether due to human or technical error or otherwise, the amount will remain property of EagleBetThe amount will be deducted from your User Account as soon as The Company becomes aware of the mistake. If you withdraw funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by you to EagleBet. You are obliged to immediately report any incident of incorrect crediting to EagleBet, such reporting should be via e-mail.
    11. Eaglebet reserves the right to charge a processing fee on any deposits which were not, or only partly, spent on play, should the player wish to withdraw the funds. Such processing fees may amount to up to 10% of the amount deposited.
  4. Payouts
    1. Eagle Bet will carry out additional verification procedures for any payout above €1,000 and further reserves the right to carry out such verification procedures in the cases of lower deposits and payouts. Such verifications may include, but not limited to, copies of players National Identification Document/Card or passport, copies of player utility bills and copies of payment methods used for deposit/withdrawal.
    2. In the event your withdrawal request is €10,000 or more, Eagle Bet reserves the right to, without interest, divide payments into portions of €10,000 monthly until the full amount is paid out.
    3. Where applicable The Company reserves the right to credit you back using the same method as you have previously used to deposit.
    4. Wins are credited to your personal User Account.
  5. Inactive and Dormant User Accounts
    1. An inactive account is an account that has not been accessed for 12 months, that has a real money balance.
    2. A dormant account is an account that has not been accessed for 30 Months, that has a real money balance.
    3. Accounts with no login or game play are managed by EagleBet in a specific process.
    4. After twelve (12) months since last login, the Company reserves the right to charge €5, or equivalent, per month in administrative fee on your account, as long as the balance is positive and your account stay inactive (up to a maximum of €90). The Player will first be contacted via email, and if unresponsive, through a call, to inform them of the fees being incurred.
    5. Once your account becomes dormant, if the Company have been unable to contact you or/and if you cannot be satisfactory located, EagleBet, in accordance with the applicable law, shall close your account and transfer your remaining account balance to the Malta Gaming Authority.
    6. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
  6. Closing of User Account
    1. If you wish to close your account, you may do so at any time by contacting customer support via e-mail: contact@eaglebet.com . The Company will return to you all funds from your User Account subject to the deduction of relevant withdrawal charges. If closure of your account is related to concerns about possible gambling addiction, this shall be indicated.
    2. EagleBet reserves the right to terminate your User Account and to refund to you the balance available to wager, subject to the deduction of relevant withdrawal charges, at the Company’s absolute discretion and without any obligation to state a reason or give prior notice.
3. Your obligations as a User
  1. Declarations and Warranties

    You hereby declare and warrant that:

    1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the site;
    2. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable from the territory in which you are playing;
    3. You are not resident in list of restricted territories, which are as follows: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Bulgaria, Burundi, Cambodia, Canada, China, Colombia, Cuba, Curacao, Czech Republic, Denmark, Ecuador, Egypt, Equatorial Guinea, Estonia, France and its outlying territories, Georgia, Greece, Guadeloupe, Guyana, Haiti, Hong Kong, Iceland, Iran, Iraq, Ireland, Israel, Italy, Kenya, Kuwait, Latvia, Lebanon, Liberia, Libya, Lithuania, Maldives, Mali, Martinique, Mexico, Mongolia, Montenegro, Morocco, Netherlands, Netherlands Antilles, Nicaragua, Nigeria, North Korea, Northern Ireland, Norway, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Reunion, Russia, Romania, Saudi Arabia, Schleswig-Holstein,, Singapore, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan & Darfur, Sweden, Switzerland, Syria, Taiwan, Thailand, The Bahamas, Trinidad and Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States and its outlying territories, Venezuela, Yemen or Zimbabwe.
    4. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from EagleBet;
    5. You participate in the Games for entertainment and/ or recreational purposes only and strictly in your own personal non-professional capacity;
    6. You participate in the Games on your own behalf and not on behalf of any other person;
    7. All information that you provide to EagleBet during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify The company of any change of such information;
    8. All money that you deposit into your User Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;
    9. You understand that you take the risk of losing money deposited into your User Account by participation in any of the Games;
    10. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software assisted methods or techniques or hardware devices for your participation in any of the Games, the Company takes measures to prohibit use of devices, such as robots and/or programmed devices in game play. EagleBet hereby reserves the right to invalidate any wager in the event of such behaviour;
    11. Games played on our site should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments;
    12. EagleBet reserves the right to terminate and/or, change any games or events being offered on the Website, and to limit and/or refuse wagers.
4. Exceptional Circumstances & Aborted Games
  1. EagleBet reserves the right to terminate/cancel, and/or declare a wager void partially or in full if the Company, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
    • you, or people associated with you directly or indirectly influence the outcome of an event;
    • you and or people associated with you are directly or indirectly avoiding the rules of the Company;
    • the result of an event has been directly or indirectly affected by criminal activity;
    • wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the Software(s) have been affected by technical problems; due to an error, such as a mistake, misprint, technical error, system malfunction, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error.
  2. EagleBet is not liable for any damages or losses deemed or alleged to have arisen out of or in connection with any of the software or its content; including without limitation, loss or corruption of data, delays or interruptions in operation or transmission, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
  3. EagleBet is not liable for any server disruptions, downtime, lagging or any technical or political disturbance to the game play. Refunds may be granted to players in such cases.
  4. In case of a misconfigured bonus campaign or pay-table and/or error in gaming software in any way, the Company reserves the right to alter player balances and account details to correct such mistakes.
  5. Should the player become aware of possible errors or incompleteness in the software, in bonus or on the site, he or she agrees to refrain from taking advantage of them. Moreover, the player agrees to report any error or incompleteness immediately to EagleBet.
  6. In the event a game is started but miscarries because of a failure of the system, EagleBet will refund the amount wagered in the game to the user by crediting it to the User Account or, if the account no longer exists, by paying it to the user in an approved manner; and if the user has an accrued credit at the time the game miscarried, credit to the User Account the monetary value of the credit or, if the account no longer exists, pay it to the user in an approved manner.
  7. EagleBet reserves the right to remove any game from the site at any time. Any event or game that indicate incorrect behavior affecting pay out, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the site. The Player(s) balances and account details may be altered in such cases in order to correct any mistake.
  8. EagleBet reserves the right to retain payments, if suspicion or evidence exists of manipulation of the gaming system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the gaming system or attempted to do so.
  9. Refunds may be given in case of exceptional circumstances, in such cases, they will be given solely at the discretion of the management.
5. Responsible Gaming
  1. EagleBet supports responsible gaming. You can learn more about Responsible Gaming, prevention of gambling addiction and be guided to professional help on the site under "Responsible Gaming" and relevant pages of the site.
  2. Our Software is designed for amusement purposes. If you feel that you have, or may have a problem with habitual or compulsive gaming we advise you to avoid gambling on all the company's sites, any other gaming ventures, and to seek professional help. If you have been diagnosed with any form of compulsive gambling disorder, EagleBet strongly advise you not to engage in any gambling activities and to avoid the software regulated by these terms and conditions.
  3. When setting up your User Account, you may choose to impose limits to your gaming:
    • limit wagers in a period of time;
    • limit losses in a period of time;
    • limit on your session time.
  4. Should you exceed the limits in place, you will be prevented from placing further bets or deposit into your account. Should you reach your session time, your session will be discontinued.
  5. You may at any time change or remove your limits. Decrease in limits will take immediate effect. If you wish to increase or remove the limits, this will come into effect first after one (1) day from your request.
  6. You may at your discretion choose to exclude yourself from playing any games on our sites. In order to block your access to the games you need to send an email to customer support on contact@eaglebet.com as indicated on www.eaglebet.com. Your email should indicate the following particulars "I want to be excluded from EagleBet” and the time that you wish to exclude yourself for. You may also opt to exclude your account indefinitely. You will find further information under "Responsible gaming" on the site.
  7. During a time of self-exclusion your account balance will stay in your account. If your balance exceeds twenty Euro (20 €) or the equivalent you are able to request withdrawals. You will be prevented from placing wagers or deposit into your account.
  8. Should you opt for self-exclusion in the manners contemplated above then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to contact@eaglebet.com, in order to re-activate your access to our games and re-activate your User Account.
6. Special Conditions
  1. General
    1. All Games offered on the site may have its specific or additional rules and conditions. The rules linked to from this page are integral part of these Terms and Conditions. You shall be deemed to have accepted the special rules upon clicking the ‘CREATE ACCOUNT’ button on this page.
7. Anti-money Laundering Reporting
  1. Player awareness of any suspicious activity relating to any of the Games provided on the sites, must be reported to EagleBet immediately.
  2. In order to perform any transaction EagleBet may undertake any such verification checks as may be required by the Company or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing Anti Money Laundering Provisions.
  3. EagleBet will report any suspicious transaction to the relevant competent authorities in Malta.
  4. EagleBet reserves the right to block, close or suspend a User Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
8. Intellectual Property
  1. EagleBet and related companies own the rights to all software, user interfaces and graphic features available to you. These are protected by Copyright laws and you may only use the sites for your personal use in accordance with Terms and conditions stipulated by the Company and laws applicable.
  2. You will need prior approval by EagleBet to in any manner except for private use, display or use trademarks, service marks, trade names or/and accompanying logos, alone standing or in conjunction with any text, of the site, or of a subsidiary or affiliated company to, or of a company belonging to the same group of companies as, or of the ultimate majority shareholders in, any of the software regulated by this Terms and Conditions.
  3. Other products and service names displayed or referred to at any of the sites may be trademarks and service marks of their respective companies and exclusive property of such respective owners. Without the written consent of the owners or/and holders of the trademark and service marks may not be used publicly.
  4. Animations, avatars, images, background images, other graphics, photographs, video and audio clips, button icons, streaming data, downloadable materials, data compilations and software, accessible from the sites licensed or controlled by EagleBet is the proprietary information and valuable intellectual property of the company or any party responsible for providing the materials. The company owns all rights and interests in above mentioned materials.
  5. The materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way except for private or personal use without the prior written consent of the Company.
9. Privacy Policy
  1. To read our Privacy Policy follow this link here
10. Complaints
  1. In the first instance, customers wishing to register a complaint must do so by contacting our support team via email or the site’s live chat function. Upon receipt of the issue our customer support team will investigate the enquiry and, in most cases, aim to resolve the issue within 2 working days. If the complaint cannot be resolved at this stage, customers complaints can be escalated to the next step.
  2. If a customer is not satisfied with the response they have received from our support team, they may escalate the request by contacting us in writing via complaints@eaglebet.com or by live-chat directly on our website. At this stage the complaint will be handled directly by EagleBet management, with a full response provided within 20 working days.
  3. Completion of Stage 1 is mandatory prior to escalation and will otherwise be referred to the support team to resolve as per the complaints process.
  4. EagleBet’s response will be final at this stage. However, this procedure does not restrict the player’s right to bring proceedings against EagleBet in any court of competent jurisdiction.
  5. If we are unable to reach an agreeable resolution to a complaint, an additional stage is available via the Alternative Dispute Resolution (ADR) process. Our selected provider is Ecogra who can be contacted via their website https://www.ecogra.org/ata/dispute.php
  6. EagleBet will inform the Authority of the decisions of Ecogra, in such format and within such timescale as the Authority may from time to time specify.
  7. For EU customers, further options are available through the Online Dispute Resolution (ODR) process which can be accessed here
  8. Players shall be given the opportunity to refer their complaints to the Malta Gaming Authority through the Authority’s player support function, via https://www.mga.org.mt/support/online-gaming-support/
11. Limitation of liability
  1. You enter the site and participate in the Games at your own risk. The sites and the Games are provided without any warranty whatsoever, whether express or implied.
  2. Without prejudice to the generality of the preceding provision, EagleBet, our directors, employees, partners, service providers:
    • do not warrant that the software or the site is/are fit for their purpose;
    • do not warrant that the software and site are free from errors;
    • do not warrant that the sites and/or Games will be accessible without interruptions;
    • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the software or your participation in the Games.
  3. You hereby agree to fully indemnify and hold harmless EagleBet, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the software or participation in the Games.
  4. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Software, regardless of the cause of actions (whether in contact, tort, breach of warranty or otherwise), will not exceed 100 €.
12. Breaches, Penalties and Termination
  1. If you breach any provision of these Terms and Conditions or EagleBet has a reasonable ground to suspect that you have breached them, the Company reserves the right not to open, suspend or close your User Account, withhold any money in your User Account (deposits included) and apply such funds on account of any damages due by you in this respect.
  2. EagleBet reserves the right to freeze or terminate your User Account or cancel any wagers at our absolute discretion in case the Company suspect that you are in breach of this agreement, have problems with creditors, are engaged in illegal or fraudulent activities when using any of the sites, using the rewards program or in other ways detrimental to our business.
  3. You acknowledge that the Company shall be the final decision-maker of whether you have violated the Company’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
13. Severability
  1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
14. Assignment
  1. EagleBet reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.
  2. These Terms and Conditions are governed by the Laws of Malta and the parties submit to the jurisdiction of the Maltese courts.
15. Bonus Terms and Conditions
  1. All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complementary bonus credited to Your Account must be used in adherence with such terms and conditions. Please review all such promotion-specific terms and conditions, located at (Promotions.)
  2. The Company reserves the right to withdraw any promotion, bonus or special offer at any time. In the event that the Company believes You are abusing or attempting to abuse a bonus or other promotion, or are likely to benefit through abuse or lack of good faith, then the Company may, at its sole discretion, deny, withhold or withdraw from You any bonus or promotion, or rescind any policy with respect to You, either temporarily or permanently, or terminate and/or block Your Account without being under any obligation to pay You any funds held in Your Account. The abuses include, but are not limited to, registering multiple accounts within the EagleBet network in order to take advantage of any of bonus and/or promotion.
  3. Each bonus may carry its own individual wagering requirements, please refer to the specific offer for further details.
  4. The bonus amounts cannot be cashed out, and can be used solely for wagering purposes; for the avoidance of doubt, the inclusion of the bonus amounts in Your Account balance does not mean that the bonus amounts can be withdrawn, and such bonus amounts will be deducted from Your Account balance for the purpose of withdrawal. Different games may contribute differently to bonus requirements.
  5. The Company reserves the right to prevent players registered, logging in or depositing from certain jurisdictions from participating and being eligible for any or all promotions and bonuses, at its sole discretion.

Betting Rules

If you wish to see our full Betting Rules please click the link

Payment Methods

Deposits
Withdrawals
Germany
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eur
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fee
process time
min - max
details
  • Credit/Debit Card
    feeFree
    process timeinstant
    min - max€10 - €10,000
    Credit/Debit Card

    You can make secure online payments instantly using Visa, Electron, Maestro and Mastercard Debit Cards and Visa and Mastercard issued Credit Cards. Deposits are instant and EagleBet do not charge for using this method.

    To transfer funds, click on the red Deposit button and select Credit/Debit Card as your deposit method. Enter your card details, deposit amount and select Deposit. Once complete, the amount will be instantly credited to your EagleBet account.

    The card holders name must match the name registered on your EagleBet account.

    Card deposits will appear on your bank statement as payments to LG Trading Ltd.

    Some deposits may be processed via Mastercard SecureCode or Verified by Visa which are an extra level of protection used when making payments from your card. This may require you to enter a PIN number or password to approve the payment. This service is quick, easy and free to set up.

  • Sofort
    feeFree
    process timeinstant
    min - max€10 - €5,000
    Sofort

    Sofort is a fast and secure method of funding your EagleBet account.

    To transfer funds to your EagleBet account click on the red Deposit button and chose Sofort as your deposit method. Enter the amount you wish to deposit, then click the Deposit button. Add your email address and the country then click place order. Insert your account number and pin number and click next. On the following page click which account you want the money to be paid from and click next. Confirm the payment by following the instructions on the page and the deposit will appear in your EagleBet account.

    For more information please go to https://www.klarna.com/sofort/

  • Giropay
    feeFree
    process timeinstant
    min - max€10 - €10,000
    Giropay

    GiroPay is a fast and secure method of funding your EagleBet account.

    To transfer funds, click on the red Deposit button and select GiroPay as your deposit method. Log into your online bank and fill in the deposit details. If all the information is correct you can then authorise your own payment. After it has been authorised you will receive a confirmation from GiroPay and the deposit will be sent to your EagleBet account.

    For more information please go to https://www.giropay.de/kaeufer/

  • Neteller
    feeFree
    process timeinstant
    min - max€10 - €5,000
    Neteller

    Neteller is a secure and fast way to deposit funds to your EagleBet account via an eWallet using your Debit or Credit card, bank transfer and many other types of deposit methods.

    Deposits are instant and EagleBet does not charge for using this method.

    To transfer funds, click on the red Deposit button and select Neteller as your deposit method. On the first deposit you make you will be required to enter your 12-digit Neteller account number or Neteller email address and 6 digit Neteller secure ID, as well as your deposit amount. After selecting Deposit, the amount will be instantly credited to your EagleBet account.

    When you have made a deposit, your 12-digit Neteller account number or Neteller email address will be stored on your account, you will not be required to enter this again.

    The name and email address you have registered with Neteller must match exactly the name and email address registered on your EagleBet account.

    To open a Neteller account or for further information, please visit www.neteller.com

    Neteller is not available for German players.

  • skrill
    feeFree
    process timeinstant
    min - max€10 - €5,000
    skrill

    Skrill is a fast and secure method of funding your EagleBet account via an eWallet. Your eWallet can be funded via multiple methods such as a Credit/Debit Card, instant Online Banking and Mobile Payments.

    Deposits are instant and EagleBet does not charge for using this method.

    To transfer funds to your EagleBet account, click on the red Deposit button and select Skrill as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the Skrill website where you will need to log into your personal account and confirm your payment. Once complete, the amount will be instantly credited to your EagleBet account.

    Skrill has a 'Remember me' option that will allow you to complete online purchases easier and faster but keeping your personal and financial information secure. When making your deposit you may select to stay logged in for future deposits on the same browser and device by clicking the 'Remember me' tick-box. Once you opt-in to stay connected, you will no longer need to login to your Skrill account when making subsequent deposits.

    Another way to deposit with Skrill is the Skrill 1-Tap which allows you to make quick, easy and secure payments by depositing in ‘one tap’ from any device. This is instead of having to re-enter your Skrill account details each time you deposit. See Skrill 1-Tap for further information.

    The name and email address you have registered with Skrill must match exactly the name and email address registered on your EagleBet account.

    To open a Skrill account and for further information about using this depositing method, please visit www.skrill.com

  • Rapid Transfer
    feeFree
    process timeinstant
    min - max€10 - €5,000
    Rapid Transfer

    Rapid Transfer is a fast and secure method of funding your EagleBet account.

    Deposits are instant and EagleBet does not charge for using this method.

    To transfer funds to your EagleBet account, click on the red Deposit button and select Rapid Transfer as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the Skrill website where you will need to log into your personal account.

    In the deposit section of your Skrill wallet click on the Deposit Now icon. Enter your Swift code and the IBAN number of the account you wish to deposit from and make sure the disclaimer is checked. Then Click on the add and Continue button. Enter the amount you wish to deposit and click next.

    A breakdown of your transaction will appear. Please check that all the details are correct and only then click the Go to Rapid Transfer button.

    You will be directed to the Rapid Transfer page where you will be asked to log into your online banking account to finalise the transaction. A payment summary will appear on the right hand side of the screen and you will need to confirm the details for the payment to be completed.

    Please note that Pop Ups need to be enabled while you use this method of deposit.

  • Paysafecard
    feeFree
    process timeinstant
    min - max€10 - €1,000
    Paysafecard

    Paysafecard is a secure and fast way deposit funds to your EagleBet account.

    Deposits are instant and EagleBet does not charge for using this method.

    My Paysafecard is an online payments account which will store all of your paysafecard vouchers. The combined value of your paysafecard vouchers can then be used to deposit quickly and safely by simply entering your my paysafecard username and password.

    To make a deposit via your my paysafecard account, you will need to click on the red Deposit button and select Paysafecard as your deposit method. Enter your deposit amount and select Deposit. You will then be directed to the paysafecard website where you will need to enter your my paysafecard account details and confirm your payment. Once complete, the amount will be credited to your EagleBet account.

    To locate your nearest outlet, or for further information about My Paysafecard, please visit www.paysafecard.com

  • EcoPayz
    feeFree
    process timeinstant
    min - max€10 - €10,000
    EcoPayz

    ecoPayz is a fast and secure method of funding your EagleBet account.

    Deposits are instant and EagleBet does not charge for using this method.

    To transfer funds to your EagleBet account, click on the red Deposit button and select ecoPayz as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the ecoPayz website where you will need to log into your personal account and confirm your payment. Once complete, the amount will be instantly credited to your EagleBet account.

    The name and email address you have registered with ecoPayz must match exactly the name and email address registered on your EagleBet account.

    For more information please go to https://www.ecopayz.com

  • Trustly
    feeFree
    process timeinstant
    min - max€10 - €10,000
    Trustly

    Trustly is a fast, simple and secure method of funding your EagleBet account.

    Deposits are instant and EagleBet does not charge for using this method.

    To transfer funds into your EagleBet account click on the red deposit button and select Trustly as your deposit method. Log into your online bank account and confirm the deposit. The funds will then be transferred into your EagleBet account.

    For more information please go to https://trustly.com/

Maximum Deposit & Withdrawal limits are subject to change by the Payment Method dependant on customer level.
fee
process time
min - max
details
  • Credit/Debit Card
    feeFree
    process time1-3 Banking Days
    min - max€20 - €5,000
    Credit/Debit Card

    If you have deposited by Credit or Debit Card, all withdrawals will be processed to the same card where possible. EagleBet do not charge for using this withdrawal method.

    Card withdrawals will appear on your bank statement as receipts from LG Trading Ltd.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Credit/Debit card as your withdrawal method. Fill in the details and click Withdraw.

    Where we are unable to withdraw back to your Card, funds will be returned to you via Fast Bank Transfer to the name registered on your Eaglebet account.

    Where a Fast Bank Transfer withdrawal is necessary, you will be prompted to submit your bank details when clicking Withdraw. Please refer to the Fast Bank Transfer section for further information.

  • neteller
    feeFree
    process time1-3 Banking Days
    min - max€20 - €2,500
    neteller

    If you have deposited by Neteller, all withdrawals will be processed to the same Neteller account.

    EagleBet do not charge for using this withdrawal method.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Neteller as your withdrawal method. Fill in the details and click Withdraw.

    Once funds have been withdrawn to your Neteller account, funds can be cashed out via Bank Wire, Cheque or onto a Neteller Prepaid Mastercard. The Neteller Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM.

    Please visit www.neteller.com for further information.

    Neteller is not available for German players.

  • skrill
    feeFree
    process time1-3 Banking Days
    min - max€20 - €2,500
    skrill

    If you have deposited by Skrill, all withdrawals will be processed to the same Skrill account.

    EagleBet do not charge for using this withdrawal method.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Skrill as your withdrawal method. Fill in the details and click Withdraw.

    Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or onto a Skrill Prepaid Mastercard. The Skrill Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM.

  • rapid transfer
    feeFree
    process time1-3 Banking Days
    min - max€20 - €2,500
    rapid transfer

    If you have deposited by Rapid Transfer, all withdrawals will be processed to your Skrill account and you have to first make a deposit via Rapid Transfe before being able to withdraw via this method.

    EagleBet do not charge for using this withdrawal method.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Rapid Transfer as your withdrawal method. Fill in the details and click Withdraw.

    Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or onto a Skrill Prepaid Mastercard. The Skrill Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM.

    Please visit www.skrill.com for further information.

  • paysafecard
    feeFree
    process time1-3 Banking Days
    min - max€20 - €500
    paysafecard

    If you have deposited funds via a My Paysafecard account, you can withdraw via Wire Transfer. Alternatively, withdrawals can be processed back to your my paysafecard account.

    EagleBet do not charge for using this withdrawal method.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Paysafecard as your withdrawal method. Fill in the details and click Withdraw.

    In order for your withdrawal to be successful, the name and email address on your EagleBet account must match the details on your My Paysafecard account. Ensure that your withdrawal amount is within the limits available on your My Paysafecard account or verify your My Paysafecard account to benefit from increased limits.

    Where you have used your My Paysafecard account to make a deposit, Eaglebet reserves the right to refund all withdrawals back to your My Paysafecard account.

  • ecopayz
    feeFree
    process time1-3 Banking Days
    min - max€20 - €5,000
    ecopayz

    If you have deposited by ecoPayz, all withdrawals will be processed to the same ecoPayz account.

    EagleBet do not charge for using this withdrawal method.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select ecoPayz as your withdrawal method. Fill in the details and click Withdraw.

  • trustly
    feeFree
    process time1-3 Banking Days
    min - max€20 - €5,000
    trustly

    If you have deposited by Trustly, all withdrawals will be processed to the same Trustly account.

    EagleBet do not charge for using this withdrawal method.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Trustly as your withdrawal method. Choose a payment method and click Withdraw.

  • fast bank transfer
    feeFree
    process time1-5 Banking Days
    min - max€20 - €5,000
    fast bank transfer

    Fast Bank Transfer can be used for withdrawals only and EagleBet do not charge for this service.

    In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Fast Bank Transfer as your withdrawal method.

    Enter the amount you wish you withdraw and fill in your bank details, then click withdraw.

    If the transaction is successful, you will see a Successful Withdrawal message and a unique transaction ID that should be kept for your records.

Maximum Deposit & Withdrawal limits are subject to change by the Payment Method dependant on customer level.

Account

1. How to create an account

Click on www.eaglebet.com then click the Join now button. In the pop up please enter the following details:

  • Name, address and contact details
  • The username you wish to use and a password

You can also choose your preferred odds style.

The username you choose at registration can’t be changed once you have selected your preferred currency. If you do need to change that or other details, please contact customer service.

You will be asked to confirm that you have read and understood the terms and conditions, privacy policy, responsible gaming and betting rules.

2. Forgotten Password

Click on www.eaglebet.com and then click the login button on the top right hand side of the page. A pop up will appear showing a “forgot password” link. A couple of questions will need to be answered, such as the email address that was used at registration and date of birth. Once answered, click “continue” and an email will be sent to the email address that has been entered, provided that this email was the same email used at registration. If the email address has been changed please contact customer services. The email will contain your username and a link to click to help you reset your password. The new password that is being created will need the following:

  • Minimum of 8 characters
  • Uppercase letter (A-Z)
  • Lowercase letter (a-z)
  • A number (0-9)
  • Special Character (&,£,%,! etc)
3. Forgotten login information and email address

If you have forgotten your user information, please contact support through our live chat, or alternatively please send an email to contact@eaglebet.com containing as much information about your account as possible.

4. Forgot password tool does not work

This can be caused by an error, but make sure the following has been completed:

  • The email is the same address that was used in the registration process
  • The date of birth is in the correct format

If you believe the information entered is correct and have not received an email, check your spam/junk folder in your email account. If you have not received the email, please contact customer support.

5. What can I do in my account?

Once logged into your account, you will be able to enjoy playing our large variety of games and bet on sports. You will be able to:

  • Deposit money into your account
  • Withdraw money from your account
  • Place bets on sporting events
  • Enjoy live casino games
  • Upload documents for verification
  • Check all your transaction histories, be that sorts or casino
  • Check your balances either real or bonus
  • Check open sport bets
  • Check personal information and update telephone number
  • Change your password
  • Change odds style
  • Take advantage of our newest bonuses and promotions
6. Username

The username cannot be changed once it has been chosen during the registration process. It is also not possible to open another account in your name as policy dictates that it is only one account per customer. Players who have multiple accounts will not be granted bonuses and the duplicate accounts will be closed.

7. Change Currency

Once a currency has been selected it cannot be changed.

8. Change personal information

Apart from your contact number, your personal information can only be changed by customer support. If you believe that any of your personal information is incorrect or out of date, please contact contact@eaglebet.com

9. Account Protection

It is very important to make sure your account is secure and safe. Ensure that you:

  • Never share your username and or password
  • Always set a very strong password, that is only used on this site and change it regularly
  • Make sure you log out of the site after every session
  • Never save your username and password on the device you are using
  • Try never to use a public computer, as these can store your details.
10. Complaint process

In the very unlikely scenario that your expectations have not been met, please feel free to register a complaint. Please do so by emailing contact@eaglebet.com including your username and a full description of the issues that you are experiencing and title the email “complaint”. Screenshots and any documentation will help speed up this process. This will then be dealt with in a timely manner.

Deposits

1. Methods of Deposit

There are many ways that deposits can be made these include:

Visa, Mastercard, Visa Electron, Maestro, Sofort, Giropay, Paysafecard, Skrill, Neteller (not supported in Germany), Ecopayz or Trustly.

Please look at our cashier page for more details

2. How deposits are made

You will need to be logged into your account on the website to be able to make the deposit.

Your balance is displayed in the top right of the page after you have logged in. Clicking ‘Deposit’ will take you through to the deposit page where you can add funds and provide required payment details such as card number expiry date etc.

3. Minimum and Maximum Deposit

Please look at our cashier page for more details about the limits and supported currencies.

4. Additional information

Credit cards, Trustly, Skrill Neteller (not supported in Germany), Paysafecard and EcoPayz can be used for both deposits and withdrawals

Sofort and Giropay only for deposits

5. Successful Deposits

Deposits on the site are promptly dealt with except bank transfers that CAN take 1-3 working days. Therefore, the balance in your account will be updated immediately once the transaction has gone through.

6. Commission Chargers

We will not make any commission on any payments. Some providers may charge a currency exchange commission or a transfer commission.

7. Deposit with a method not registered to player

If the account is not registered to you, you will not be allowed to deposit as the account holder must match the account. Any attempts to use a 3rd party payment method will be cancelled, even if the owner has given permission.

8. Rejected deposits

This could be for several reasons, including reaching your deposit limit for your account, the details that have been entered are incorrect or there might not be enough funds in the account that is being used to deposit. Please check your payment method for sufficient funds.

9. Deposit in error

If you believe you have made a deposit in error, please contact contact@eaglebet.com

10. Using more than one deposit method

More than one deposit method can be used to deposit into your account as long as the accounts are all registered in your name.

Registration

1. Account opening

Click on www.eaglebet.com then click the Join Now button. In the pop up please enter the following details:

  • Name, address and contact details
  • The username you wish to use and a password

You can also choose how the odds will be displayed

The username and currency that are chosen at the registration cannot be changed. Some details that have been entered can only be changed by contact@eaglebet.com

Conformation will be asked that the terms and conditions have been read and understood as well as privacy policy, responsible gaming and the betting rules.

2. Why do I have to provide personal information?

You are required, as a licensing condition to bet on all reputable online gaming sites, to provide certain details and may be asked to provide further proof of identity to complete the registration process. All personal data is kept securely and has strict safeguards to protect it.

3. Cannot open account

Check that you are registering an account that is not listed in our excluded territories on our terms and conditions page. Only one account is allowed per person.

4. More than one account

You are only allowed one account per person. Any additional accounts will be closed immediately. Any additional funds in secondary accounts may not be returned.

5. Placing bets before opening account

This cannot be done. You need to register an account before placing any bets or claiming any bonuses.

Source of Funds

1. Why do EagleBet need to know the source of funds?

We are required under our licencing conditions and other regulations to ensure that we satisfy ourselves with the source of funds being deposited through our website.

2. Why are documents required?

Documentation is required so we can verify that the person playing is the person who they say they are. This is for your protection. If documentation is not provided when asked for the account will be suspended.

3. What source of funds documents can be used?

We may request to know additional information on the source of the funds deposited and ask for suitable documentation as proof. These could include a recent pay slip, bank statement, or other proof of income. These will be regarded as strictly confidential and will be in accordance with all applicable customer data protection legislation.

4. Sending Documents

Log into your account on the site

Go to “My Account” on the top right corner of the page and navigate to “Documents upload”

Choose which type of document is being uploaded passport, ID etc

Click the “upload files” button and navigate to where you have the document stored on your device and then follow the instruction given.

If any problems are encountered while uploading documents, please contact EagleBet Support

Technical Help

1. Technical issue

If you are experiencing any technical issues, please provide as much of this information as you can to help us identify any potential problems. We may ask for any of the following:

  • A brief explanation of the problem that has occurred
  • Any Error messages displayed
  • Time of issue
  • Any Screen shots of the issue
  • The device that is being used
  • Operating system
  • Connection type
  • Browser

Once you have all this information forward it to contact@eaglebet.com

Verification

1. Process

Verification or ‘Know Your Customer’ (KYC) is a process that all customers are required to complete. This enables us to comply with our licence, including ensuring that we only accept players that are of age to play (18+).

2. What documentation is required

The most commonly accepted documents include:

  • Valid Driving Licence
  • Valid Photo ID Passport
  • Utility Bill (dated within three months)
  • Bank Statement (dated within three months)

Additional verification is required periodically to show source of funds. This may include pay slips bank statements etc.

3. Accepted Format of Documents

All documents that are required must be valid at the time of sending, in colour, legible, unedited and complete to show the whole document. Acceptable formats include JPG, PNG and PDF and must be 3MB or smaller.

4. How are documents sent

Documents can be uploaded in the “Document Upload” which can be accessed in the “My Account” section on the top right corner of the page.

Withdrawals

1. How to Withdraw

You must be logged into your account. Go to “My Account” section and then choose “Withdraw”. Once in the withdrawal page it will show you the methods that are available for you to withdraw with.

Select your preferred method and choose the amount you want to withdraw and personal details that are asked for by each individual withdrawal method. This will now go into a state of “pending” and will be reviewed and, once verified, processed to the account of your choosing.

Note any additional or outstanding KYC documentation will be required to complete the withdrawal. Failure to provide will cause a delay to your withdrawal.

All withdrawals will be processed back to the method that the deposit was made (except for Sofort and Giropay), for instance the credit cards used for a deposit will be the same one that the withdrawal is sent to.

2. Information needed for Withdrawal

Credit cards information required: Amount to withdraw and Card number

Skrill information required: Amount to withdraw and Skrill account details either number or email address

Rapid Transfer Information required: Amount to withdraw and Skrill Email address

Neteller Information required: Amount to withdraw and Neteller Account ID or Email

Ecopayz Information required: Amount to withdraw and Ecopayz Account

Fast Bank Transfer Information required: Amount to withdraw, Bank Name, Swift/BIC and IBAN

Trustly Information required: Amount to withdraw and bank details

Paysafecard Information Required: Amount to withdraw and Paysafecard details

For more information about withdrawals please look at Payment methods

3. Minimum Amount Withdrawn

The minimum that can be withdrawn is 20 Euros.

4. Maximum Amount Withdrawn

The maximum that can be withdrawn is 10,000 Euros in one month.

5. How long does it take?

All withdrawals take between 1 and 3 banking days once all documentation has been verified.

6. Free Bets

Free bets cannot be withdrawn and can only be used to place bets.

7. Betting

What is the minimum and maximum stake?

The minimum stake is 10 cents. The maximum depends on which sport and types of bet are being used to bet with.

8. Betting Rules

Betting rules can be found here

9. Bet was not accepted

This happens when the stake is below the minimum stake or above the maximum stake.

10. Settling of bets

Bets are normally settled within minutes of the result being published. Bets on tournaments eg the football World Cup, Wimbledon Championships etc are settled at the end of the tournament or once the result is published.

11. My bet won but it has been settled as lost

If you think your bet has been settled with the incorrect outcome, confirm the result then check in the betting rules to certify that the bet should be settled as you believe a win. Once you can confirm this contact contact@eaglebet.com with documentation of the result in question, screenshots are very useful to speed the process along.

12. Cancelled bets

Bets can be cancelled or voided according to betting rules of the sport in question or with the general betting rules. If this has happened contact contact@eaglebet.com with the Bet Reference.

13. Can a bet be cancelled after it is placed?

Once the bet has been placed it cannot be cancelled.

14. Betting History

Every bet placed on your account is available to be viewed in the “My Account” section on the top right corner of the page under “Betting History” category.

Casino

1. Can I bet on casino or live casino?

In other territories where we operate but, for the moment sadly, not in Germany. Like other operators, we have been asked by payment providers to stop offering casino to German players. This is due to complications in the regulatory process in Germany. As a responsible operator, EagleBet is complying so has had to block casino traffic from Germany temporarily. But we are working hard for a solution and hope the situation will change shortly. Meanwhile, please do continue to play on our best in class sportsbook, esports and - coming soon - virtual sports. And if you are from other countries in which we operate, please come in and play in our glamorous casino.

Contact Us

If you have any questions about EagleBet, an excellent place to start is our helpful guide of Frequently Asked Questions.

However, if you want personal attention, we are here for you.

At EagleBet, we believe that customers come first, so we have a dedicated team of friendly, professional, multi-lingual customer service staff, who are ready to answer any question you might have. We realise that eagles are nocturnal creatures, so you might want to contact us at night. You will be able to contact the customer service team via the LiveChat option which is normally available until late into the night. If LiveChat staff are busy helping other customers, you will be able to email the customer service support team. They will reply to you promptly with expert advice about your query. We aim to answer your queries within 1 hour during our working hours.

If you have any questions or concerns, like all good eagles, just hoot! Please feel free to contact us via the chat button on the bottom right hand side of every page.

Alternatively, do please send us an email at contact@eaglebet.com - we are always happy to hear from you.

About Us

EagleBet is a fun, creative and ethical iGaming operator. We use next-generation technology, design flair and premium customer service to build a great relationship with our players.

EagleBet has offices across Europe and is made up of a team of skilled and dedicated individuals with extensive experience, with the sole aim of offering our customers the best possible journey in online gaming. We have worked hard to create a product that maintains the highest technological and security standards, alongside the most varied range of betting markets, the most competitive odds and the latest games. We hope you will enjoy an exciting flight as you enjoy a flutter on the EagleBet site.

Customers are everything to us, so we have a friendly customer service team that is on-hand to help you with all your requirements. We want to provide you with a professional and fair service. The dedicated customer service team are committed to ensuring that our players enjoy their stay in the EagleBet lair.

There are many reasons to make EagleBet your favourite online gaming site: our market-leading coverage of sporting events, live in-play betting, a breath-taking range of slots, cutting edge live casino, market leading e-sports, fantastic promotions, fully secure and protected payments and withdrawals, and of course a totally responsible attitude to gaming.

If you have any questions, concerns or suggestions for improvements then we would love to hear from you: please contact our support team via the LiveChat facility.

Alternatively, you can speak to us at contact@eaglebet.com where one of our friendly customer service agents will be ready to help you.

Join us and soar with winners on EagleBet.

Work With Us

Do you want to work in the exciting world of online gaming for one of the most talked about, up and coming and coolest companies in the industry? Do you have the flair to work for a well-funded, fast-growing and ethical international company with the chance to relocate to different locations around the globe? Do you want to use your technical expertise or commercial nous to make the next step in your career by joining a friendly, successful and diverse team?

EagleBet is always on the lookout for bright, ambitious and dedicated talent from all backgrounds, ethnicities, ages and from a range of different sectors. Genuinely, we are a completely equal opportunities employer, and are one of the very few companies in the sector that has a rough 50/50 split between women and men. You don’t have to have worked in iGaming or to be a particular “type” to join us, you just need the drive to be the best you can. Diversity and experience from other industries will help us and our employees grow in a company where everybody is always treated with respect: our staff are our most valuable assets, and we are proud of them. EagleBet always judges everyone on their individual merits.

EagleBet is part of the OGaming Group, a truly global network of companies operating in different markets, which is why we have such an international team with an international outlook.

We are a fast-growing company backed by industry high achievers always looking for the finest talent, making this an exciting and fast-paced place to work. Our head office is in Malta, but we have offices in many corners of the world. We value people who are good linguists, with German and Portuguese speakers always in demand. If you are sports mad, that will help.

To see current vacancies please click here but we are hiring all the time, so if you don’t see a suitable job advertised with us, please tell us why we need you at EagleBet – please send a CV and covering letter to careers@eaglebet.com

Fly with EagleBet; soar with winners.