EagleBet is committed to Responsible Gambling. We actively promote gambling as a recreational pursuit and purely as a form of entertainment. We believe that gambling can only remain this way if you stay in control and gamble responsibly.
However, we do recognise that for some people gambling can be a problem. Gambling can be addictive. Gambling should not be seen as a way of making money. Our dedicated customer service team is on-hand to help you manage your account if you feel you have a problem. For more information please contact us contact@eaglebet.com
We always recommend that you play in moderation, playing only when you can afford to do so without running into financial difficulty. When you gamble, please make sure it does not cause you personal or professional issues. We strongly advise that you set a gambling budget and stick to it rigorously, keeping track of the amounts you spend. Do not exceed your self-imposed limits.
Remembering these simple tips can help you stay in control and make sure your gambling doesn’t become a problem:
If you feel that you or one of your friends or relatives has a gambling problem, we suggest contacting a dedicated organization committed to those with gambling problems, who can help you resolve the problem.
EagleBet recognises that problem gambling has wider implications. As well as affecting the individual with the gambling problem, it can also affect their friends and family. If you are concerned that a friend or family member has potentially developed a gambling issue, below are some examples of warning signs:
We recommend that you speak to the individual and urge them to contact EagleBet and discuss their gambling.
To encourage Responsible Gambling, we encourage players to read the following concerning their gambling behaviour. The following questionnaire is commonly used by several anonymous gambling support agencies to help players to find out if they are a compulsive gambler or at risk of addiction:
If, after completing the test, you have the feeling that you may have a tendency towards problematic gambling, please make use of the option to limit or block your account, more commonly known as self-exclusion. Please note that customers who have self-excluded from their accounts cannot immediately re-activate their accounts and no further payments will be accepted on these accounts.
At the same time, please do not forget to apply for reimbursement of any outstanding balance owed to you. Any notice revoking a self-exclusion will have effect only after seven days after we have received the notice.
Customers with fully self-excluded accounts will not be able to access any of the games played for real money. Let’s work together in order to make sure that gaming remains fun and entertainment. Stay in control and contact us whenever you feel the need for assistance.
If there are any questions or proposals concerning the topic “Responsible Gambling”, then please contact us: contact@eaglebet.com
EagleBet is committed to safeguarding vulnerable people from accessing gambling related products, and that includes underage people.
You must be at least 18 (or of legal age to gamble in your country of residence), to play at EagleBet. Appropriate age verification checks will ensure that no person under legal age has access to our gaming facilities. The provision of inaccurate or dishonest information about a player’s age will result in an account being suspended immediately and indefinitely, automatic loss of any winning rights and at its sole discretion, EagleBet may pass on the information to the relevant regulatory and/or legal authority.
In order to protect minors from accessing the site, we recommend responsible players install an internet filtering software on their computers and take all the necessary precautions (setting passwords, website access limitations, contents control etc.) to prevent EagleBet being available to underage players.
When you register with EagleBet the data controller is LG Trading Limited.
Address: Elite Business Centre, Trejqa ta’ Box Box, Msida,
MSD1840, Malta
Email:
contact@eaglebet.com
Data Protection Officer:
dpo@eaglebet.com
Given that EagleBet is based in Malta, we are bound by and subject to the General Data Protection Regulation (GDPR). Whenever we process personal data, we follow the GDPR principles:
We are required to process your personal information in order for us to be able to offer you our services and products. As a matter of course, we will only ever ask you for the minimum amount of information possible that we need and we will only ever use it legally. Upon registering for an account with EagleBet you, the customer, enter into a contract with us, as set out in our Terms and Conditions – which can be accessed on this website. A contract is two parties agreeing to provide what is set out and to deliver our obligations and to provide you with access to our services we need to process some personal information about you.
We will always make it clear which information is mandatory and which information is optional. Unfortunately, if there is information that is mandatory and you don’t want to provide us, then you will not be able to hold an account with us and, as such, you will be unable to use our services or products.
We use your information to:
Some of the information we process about you, the customer, is necessary for us to comply with the legal and regulatory obligations that we have as a gaming company in a regulated marketplace, such as licensing requirements, responsible gaming and Anti Money Laundering (AML) Regulations. This information is processed in order to:
EagleBet processes a small amount of information about every individual and unique visitor who accesses our products or services. We do so to increase our understanding of the individuals who visit our websites. It also helps us identify where there are security issues or technical for visitors to our site. We do this by using both in-house and third-party programmes. We also use functionality cookies. When we process this information, it is in the necessary and legitimate interests of EagleBet to ensure that we always provide a secure and smooth experience and journey for our customers. It is of fundamental importance that we protect the product, services and our customers from abuse that could adversely affect the usage of the product and services offered by EagleBet.
Only where we have your consent, EagleBet may decide to contact you about latest news, relevant promotions and bonus offerings. We will only ever contact you for these reasons if we have your prior consent to do so. You have full control over whether and how we get in touch through the settings in your account. The customer has full control over this and can change their preferences at any time.
When you visit our services and products, we use cookies and pixels to gather some information on your preferred channels that we may advertise on. This is to keep you up to date with product development, promotions and bonus offerings. The information is held for us for a limited amount of time. This information is always deleted once this time period expires. You are free to block and delete cookies using settings in your web browser. This may, however, negatively impact your experience when using our products and services.
EagleBet will never ask you to provide any sensitive personal information. For example, we will never ask about your health, your race or ethnicity. You may decide to voluntarily disclose such information when you are speaking with our helpful Customer Service team.
If you, the customer, gets in touch with our Customer Service team and you inform us regarding a health condition, which in our professional opinion, we feel may impact upon your ability to make rational decisions regarding your gameplay, then we, at our discretion, may take the decision to block you from being able to use our services and products for your own safety.
The majority of information we hold about you, the customer, is information that you provide to us. However, on occasions, we may also get information regarding you from other sources.
As per our AML obligations, we are duty bound and required to carry out due diligence checks that confirmation information about you. In some circumstances, we may need to verify your source of wealth. We work with reputable third party companies who willingly engage and work with the iGaming industry to carry out these necessary checks and they, where necessary, provide a report which contains information about yourself and your background.
Payment services providers may also supply us with some personal information when they carry out a transaction on your behalf so that we can connect transactions to you as a customer of our products and services.
We may need to share your information with recipients who are independent of EagleBet in order to provide our services and products. When we conduct any information sharing with third parties we always ensure that there is an appropriate and robust contract in place. In addition, we ensure that information being shared is transferred in a highly secure way and we only share information that is absolutely necessary. EagleBet will never, under any circumstances, sell your information to any other parties.
The third parties we work with include:
We will always ensure that the organisation requesting the information has a sound legal basis to do so and will only share the minimum amount of information required. We will also share your personal information with law enforcement, regulators and licensing supervisory authorities where we believe a criminal act has been or may be committed.
If you share information with us that leads us to believe that there is a threat to your life, we will share your details with local authorities in your area of residence so they can assess your wellbeing and ensure your continued safety.
Wherever feasibly possible, EagleBet keeps your information within the European Economic Area (EEA). However, in some circumstances your information may leave the EEA, such as when we work with third parties. EagleBet always makes sure that any transfers outside of such areas are carried out securely and in accordance with the applicable legislation.
Some of the third parties that we use for storage and communications are based in the US. These third parties are signed up with the EU-US Privacy Shield and are considered to offer an sufficient level of data protection afforded to customers’. When companies are not signed up to Privacy Shield, EagleBet stipulates inclusion of the EU Commission’s Standard Contractual Clauses in our contract with them to ensure your information is protected, lawful and safe at all times.
To consistently reach our legal obligations surrounding fraud, taxation and anti-money laundering, EagleBet will need to keep your account information for up to 10 years after you close your account. When you close your account with us, the account is marked as “closed” and the information kept securely until the retention period is over. We then securely destroy this information.
You have a number of rights that you can exercise when it comes to your information. These rights include:
If you would like to exercise any of these rights, you should email our Customer Service Team on contact@eaglebet.com from your registered email address and provid
In some circumstances we may request that you provide ID so that we can verify your identity. If this is needed we will let you know and explain the ID that we require. Some of these rights only apply in certain circumstances, so if we are unable to action your request we will explain to you why.
Where we rely on your consent to process your information you always have the option to withdraw this consent at any time.
We rely on your consent to keep in touch with you to tell you about EagleBet news, promotions and bonus offerings. We only ever send marketing messages to you if you have given us your explicit consent to receive such messages. We collect this consent as part of the registration process, but you can control the channels that we contact you on and whether we contact you at all through your settings when you are logged into your account. These settings can be accessed and changed at any time. In any message that we send you there will also be a way for you to “unsubscribe” or “opt-out”.
Even if you do not consent to marketing messages, you may still receive the ad-hoc service emails from EagleBet. These messages are so that we can inform you of changes to Terms and Conditions, Privacy Policy, any other important policy or anything that may impact the service or products we are able to provide to you.
We are required to take a number of steps to meet obligations around Anti-Money Laundering (AML) Counter Terrorist Financing, and indeed fraud. To enable us to satisfy such requirements, we utilise programmes that monitor players’ behaviour and alert us to suspicious or fraudulent transactions or activity. Where necessary, we escalate these to the relevant regulators and/ or enforcement bodies.
As a licensed entity, we have significant responsibilities in relation to responsible gambling. To assist, we utilise a system which flags patterns or behaviours exhibited by a player that could indicate problem gambling. When the system flags a player, our Customer Team review the account. They may then decide to contact a player to discuss their usage on the site and provide appropriate information in relation to problem gambling.
We also use segmentation to split our players into groups based on their gaming behaviour. We do this to help us understand how people use the product and to help us develop our marketing approach, including bonus offerings and promotions.
If you are unhappy with how your information has been handled by EagleBet the first thing you can do is raise this with our Customer Service either via live chat or by emailing contact@eaglebet.com to try and resolve it.
If you are unable to resolve your complaint with our Customer Service Team, the next step is for you to make a complaint to our Data Protection Officer (DPO). You can do this by sending an email to dpo@eaglebet.com and detailing:
The DPO will then look into your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any steps that have been taken as a result.
If after raising your complaint with the DPO you are unhappy
with the resolution to your complaint you can make a complaint
to our lead supervisory authority, the Maltese Data Protection
Commissioner:
Office of the Information and Data Protection
Commissioner
Level 2, Airways house
High Street
Sliema
SLM 1549
Malta
(+356) 2328 7100
idpc.info@idpc.org.mt
We will review and update this privacy notice anytime there is a significant change to how we are using personal information and at least annually.
If we make any changes to the privacy notice we will summarise these changes below. We may also contact you to notify you of any significant changes if we think this is necessary.
This privacy notice was created and published April 2019.
We have translated our privacy notice from English into the official languages of the countries that we provide our services to. We have done this to ensure that all of our customers are clear about how EagleBet uses personal information.
If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version will prevail.
| Payment Method | Fee | Average Time |
| Visa | 0% | Instant |
| Mastercard | 0% | Instant |
| Payment Method | Fee | Average Time |
| Visa | 0% | 3-5 Working Days |
| Mastercard | 0% | 3-5 Working Days |
• Proof of Identity – Scanned copy of the Player’s
National Identification Document/Card, Driving Licence,
or Passport
• Proof of Payment – Scanned copy of the Player’s
Credit Card (first six and last four numbers need to be
showing, the rest can be hidden)
• Proof of
Address – Scanned copy of the Player’s Utility Bill
You hereby declare and warrant that:
If you wish to see our full Betting Rules please click the link
You can make secure online payments instantly using Visa, Electron, Maestro and Mastercard Debit Cards and Visa and Mastercard issued Credit Cards. Deposits are instant and EagleBet do not charge for using this method.
To transfer funds, click on the red Deposit button and select Credit/Debit Card as your deposit method. Enter your card details, deposit amount and select Deposit. Once complete, the amount will be instantly credited to your EagleBet account.
The card holders name must match the name registered on your EagleBet account.
Card deposits will appear on your bank statement as payments to LG Trading Ltd.
Some deposits may be processed via Mastercard SecureCode or Verified by Visa which are an extra level of protection used when making payments from your card. This may require you to enter a PIN number or password to approve the payment. This service is quick, easy and free to set up.
Sofort is a fast and secure method of funding your EagleBet account.
To transfer funds to your EagleBet account click on the red Deposit button and chose Sofort as your deposit method. Enter the amount you wish to deposit, then click the Deposit button. Add your email address and the country then click place order. Insert your account number and pin number and click next. On the following page click which account you want the money to be paid from and click next. Confirm the payment by following the instructions on the page and the deposit will appear in your EagleBet account.
For more information please go to https://www.klarna.com/sofort/
GiroPay is a fast and secure method of funding your EagleBet account.
To transfer funds, click on the red Deposit button and select GiroPay as your deposit method. Log into your online bank and fill in the deposit details. If all the information is correct you can then authorise your own payment. After it has been authorised you will receive a confirmation from GiroPay and the deposit will be sent to your EagleBet account.
For more information please go to https://www.giropay.de/kaeufer/
Neteller is a secure and fast way to deposit funds to your EagleBet account via an eWallet using your Debit or Credit card, bank transfer and many other types of deposit methods.
Deposits are instant and EagleBet does not charge for using this method.
To transfer funds, click on the red Deposit button and select Neteller as your deposit method. On the first deposit you make you will be required to enter your 12-digit Neteller account number or Neteller email address and 6 digit Neteller secure ID, as well as your deposit amount. After selecting Deposit, the amount will be instantly credited to your EagleBet account.
When you have made a deposit, your 12-digit Neteller account number or Neteller email address will be stored on your account, you will not be required to enter this again.
The name and email address you have registered with Neteller must match exactly the name and email address registered on your EagleBet account.
To open a Neteller account or for further information, please visit www.neteller.com
Neteller is not available for German players.
Skrill is a fast and secure method of funding your EagleBet account via an eWallet. Your eWallet can be funded via multiple methods such as a Credit/Debit Card, instant Online Banking and Mobile Payments.
Deposits are instant and EagleBet does not charge for using this method.
To transfer funds to your EagleBet account, click on the red Deposit button and select Skrill as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the Skrill website where you will need to log into your personal account and confirm your payment. Once complete, the amount will be instantly credited to your EagleBet account.
Skrill has a 'Remember me' option that will allow you to complete online purchases easier and faster but keeping your personal and financial information secure. When making your deposit you may select to stay logged in for future deposits on the same browser and device by clicking the 'Remember me' tick-box. Once you opt-in to stay connected, you will no longer need to login to your Skrill account when making subsequent deposits.
Another way to deposit with Skrill is the Skrill 1-Tap which allows you to make quick, easy and secure payments by depositing in ‘one tap’ from any device. This is instead of having to re-enter your Skrill account details each time you deposit. See Skrill 1-Tap for further information.
The name and email address you have registered with Skrill must match exactly the name and email address registered on your EagleBet account.
To open a Skrill account and for further information about using this depositing method, please visit www.skrill.com
Rapid Transfer is a fast and secure method of funding your EagleBet account.
Deposits are instant and EagleBet does not charge for using this method.
To transfer funds to your EagleBet account, click on the red Deposit button and select Rapid Transfer as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the Skrill website where you will need to log into your personal account.
In the deposit section of your Skrill wallet click on the Deposit Now icon. Enter your Swift code and the IBAN number of the account you wish to deposit from and make sure the disclaimer is checked. Then Click on the add and Continue button. Enter the amount you wish to deposit and click next.
A breakdown of your transaction will appear. Please check that all the details are correct and only then click the Go to Rapid Transfer button.
You will be directed to the Rapid Transfer page where you will be asked to log into your online banking account to finalise the transaction. A payment summary will appear on the right hand side of the screen and you will need to confirm the details for the payment to be completed.
Please note that Pop Ups need to be enabled while you use this method of deposit.
Paysafecard is a secure and fast way deposit funds to your EagleBet account.
Deposits are instant and EagleBet does not charge for using this method.
My Paysafecard is an online payments account which will store all of your paysafecard vouchers. The combined value of your paysafecard vouchers can then be used to deposit quickly and safely by simply entering your my paysafecard username and password.
To make a deposit via your my paysafecard account, you will need to click on the red Deposit button and select Paysafecard as your deposit method. Enter your deposit amount and select Deposit. You will then be directed to the paysafecard website where you will need to enter your my paysafecard account details and confirm your payment. Once complete, the amount will be credited to your EagleBet account.
To locate your nearest outlet, or for further information about My Paysafecard, please visit www.paysafecard.com
ecoPayz is a fast and secure method of funding your EagleBet account.
Deposits are instant and EagleBet does not charge for using this method.
To transfer funds to your EagleBet account, click on the red Deposit button and select ecoPayz as your deposit method. Enter your deposit amount and select the Deposit button. You will then be directed to the ecoPayz website where you will need to log into your personal account and confirm your payment. Once complete, the amount will be instantly credited to your EagleBet account.
The name and email address you have registered with ecoPayz must match exactly the name and email address registered on your EagleBet account.
For more information please go to https://www.ecopayz.com
Trustly is a fast, simple and secure method of funding your EagleBet account.
Deposits are instant and EagleBet does not charge for using this method.
To transfer funds into your EagleBet account click on the red deposit button and select Trustly as your deposit method. Log into your online bank account and confirm the deposit. The funds will then be transferred into your EagleBet account.
For more information please go to https://trustly.com/
If you have deposited by Credit or Debit Card, all withdrawals will be processed to the same card where possible. EagleBet do not charge for using this withdrawal method.
Card withdrawals will appear on your bank statement as receipts from LG Trading Ltd.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Credit/Debit card as your withdrawal method. Fill in the details and click Withdraw.
Where we are unable to withdraw back to your Card, funds will be returned to you via Fast Bank Transfer to the name registered on your Eaglebet account.
Where a Fast Bank Transfer withdrawal is necessary, you will be prompted to submit your bank details when clicking Withdraw. Please refer to the Fast Bank Transfer section for further information.
If you have deposited by Neteller, all withdrawals will be processed to the same Neteller account.
EagleBet do not charge for using this withdrawal method.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Neteller as your withdrawal method. Fill in the details and click Withdraw.
Once funds have been withdrawn to your Neteller account, funds can be cashed out via Bank Wire, Cheque or onto a Neteller Prepaid Mastercard. The Neteller Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM.
Please visit www.neteller.com for further information.
Neteller is not available for German players.
If you have deposited by Skrill, all withdrawals will be processed to the same Skrill account.
EagleBet do not charge for using this withdrawal method.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Skrill as your withdrawal method. Fill in the details and click Withdraw.
Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or onto a Skrill Prepaid Mastercard. The Skrill Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM.
If you have deposited by Rapid Transfer, all withdrawals will be processed to your Skrill account and you have to first make a deposit via Rapid Transfe before being able to withdraw via this method.
EagleBet do not charge for using this withdrawal method.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Rapid Transfer as your withdrawal method. Fill in the details and click Withdraw.
Once funds have been withdrawn to your Skrill account, funds can be cashed out via Bank Wire or onto a Skrill Prepaid Mastercard. The Skrill Prepaid Mastercard allows you to spend your funds at multiple retailers or to take out cash via an ATM.
Please visit www.skrill.com for further information.
If you have deposited funds via a My Paysafecard account, you can withdraw via Wire Transfer. Alternatively, withdrawals can be processed back to your my paysafecard account.
EagleBet do not charge for using this withdrawal method.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Paysafecard as your withdrawal method. Fill in the details and click Withdraw.
In order for your withdrawal to be successful, the name and email address on your EagleBet account must match the details on your My Paysafecard account. Ensure that your withdrawal amount is within the limits available on your My Paysafecard account or verify your My Paysafecard account to benefit from increased limits.
Where you have used your My Paysafecard account to make a deposit, Eaglebet reserves the right to refund all withdrawals back to your My Paysafecard account.
If you have deposited by ecoPayz, all withdrawals will be processed to the same ecoPayz account.
EagleBet do not charge for using this withdrawal method.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select ecoPayz as your withdrawal method. Fill in the details and click Withdraw.
If you have deposited by Trustly, all withdrawals will be processed to the same Trustly account.
EagleBet do not charge for using this withdrawal method.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Trustly as your withdrawal method. Choose a payment method and click Withdraw.
Fast Bank Transfer can be used for withdrawals only and EagleBet do not charge for this service.
In order to request a withdrawal, select Withdraw from the user menu at the top right of the screen and then select Fast Bank Transfer as your withdrawal method.
Enter the amount you wish you withdraw and fill in your bank details, then click withdraw.
If the transaction is successful, you will see a Successful Withdrawal message and a unique transaction ID that should be kept for your records.
Click on www.eaglebet.com then click the Join now button. In the pop up please enter the following details:
You can also choose your preferred odds style.
The username you choose at registration can’t be changed once you have selected your preferred currency. If you do need to change that or other details, please contact customer service.
You will be asked to confirm that you have read and understood the terms and conditions, privacy policy, responsible gaming and betting rules.
Click on www.eaglebet.com and then click the login button on the top right hand side of the page. A pop up will appear showing a “forgot password” link. A couple of questions will need to be answered, such as the email address that was used at registration and date of birth. Once answered, click “continue” and an email will be sent to the email address that has been entered, provided that this email was the same email used at registration. If the email address has been changed please contact customer services. The email will contain your username and a link to click to help you reset your password. The new password that is being created will need the following:
If you have forgotten your user information, please contact support through our live chat, or alternatively please send an email to contact@eaglebet.com containing as much information about your account as possible.
This can be caused by an error, but make sure the following has been completed:
If you believe the information entered is correct and have not received an email, check your spam/junk folder in your email account. If you have not received the email, please contact customer support.
Once logged into your account, you will be able to enjoy playing our large variety of games and bet on sports. You will be able to:
The username cannot be changed once it has been chosen during the registration process. It is also not possible to open another account in your name as policy dictates that it is only one account per customer. Players who have multiple accounts will not be granted bonuses and the duplicate accounts will be closed.
Once a currency has been selected it cannot be changed.
Apart from your contact number, your personal information can only be changed by customer support. If you believe that any of your personal information is incorrect or out of date, please contact contact@eaglebet.com
It is very important to make sure your account is secure and safe. Ensure that you:
In the very unlikely scenario that your expectations have not been met, please feel free to register a complaint. Please do so by emailing contact@eaglebet.com including your username and a full description of the issues that you are experiencing and title the email “complaint”. Screenshots and any documentation will help speed up this process. This will then be dealt with in a timely manner.
There are many ways that deposits can be made these include:
Visa, Mastercard, Visa Electron, Maestro, Sofort, Giropay, Paysafecard, Skrill, Neteller (not supported in Germany), Ecopayz or Trustly.
Please look at our cashier page for more details
You will need to be logged into your account on the website to be able to make the deposit.
Your balance is displayed in the top right of the page after you have logged in. Clicking ‘Deposit’ will take you through to the deposit page where you can add funds and provide required payment details such as card number expiry date etc.
Please look at our cashier page for more details about the limits and supported currencies.
Credit cards, Trustly, Skrill Neteller (not supported in Germany), Paysafecard and EcoPayz can be used for both deposits and withdrawals
Sofort and Giropay only for deposits
Deposits on the site are promptly dealt with except bank transfers that CAN take 1-3 working days. Therefore, the balance in your account will be updated immediately once the transaction has gone through.
We will not make any commission on any payments. Some providers may charge a currency exchange commission or a transfer commission.
If the account is not registered to you, you will not be allowed to deposit as the account holder must match the account. Any attempts to use a 3rd party payment method will be cancelled, even if the owner has given permission.
This could be for several reasons, including reaching your deposit limit for your account, the details that have been entered are incorrect or there might not be enough funds in the account that is being used to deposit. Please check your payment method for sufficient funds.
If you believe you have made a deposit in error, please contact contact@eaglebet.com
More than one deposit method can be used to deposit into your account as long as the accounts are all registered in your name.
Click on www.eaglebet.com then click the Join Now button. In the pop up please enter the following details:
You can also choose how the odds will be displayed
The username and currency that are chosen at the registration cannot be changed. Some details that have been entered can only be changed by contact@eaglebet.com
Conformation will be asked that the terms and conditions have been read and understood as well as privacy policy, responsible gaming and the betting rules.
You are required, as a licensing condition to bet on all reputable online gaming sites, to provide certain details and may be asked to provide further proof of identity to complete the registration process. All personal data is kept securely and has strict safeguards to protect it.
Check that you are registering an account that is not listed in our excluded territories on our terms and conditions page. Only one account is allowed per person.
You are only allowed one account per person. Any additional accounts will be closed immediately. Any additional funds in secondary accounts may not be returned.
This cannot be done. You need to register an account before placing any bets or claiming any bonuses.
We are required under our licencing conditions and other regulations to ensure that we satisfy ourselves with the source of funds being deposited through our website.
Documentation is required so we can verify that the person playing is the person who they say they are. This is for your protection. If documentation is not provided when asked for the account will be suspended.
We may request to know additional information on the source of the funds deposited and ask for suitable documentation as proof. These could include a recent pay slip, bank statement, or other proof of income. These will be regarded as strictly confidential and will be in accordance with all applicable customer data protection legislation.
Log into your account on the site
Go to “My Account” on the top right corner of the page and navigate to “Documents upload”
Choose which type of document is being uploaded passport, ID etc
Click the “upload files” button and navigate to where you have the document stored on your device and then follow the instruction given.
If any problems are encountered while uploading documents, please contact EagleBet Support
If you are experiencing any technical issues, please provide as much of this information as you can to help us identify any potential problems. We may ask for any of the following:
Once you have all this information forward it to contact@eaglebet.com
Verification or ‘Know Your Customer’ (KYC) is a process that all customers are required to complete. This enables us to comply with our licence, including ensuring that we only accept players that are of age to play (18+).
The most commonly accepted documents include:
Additional verification is required periodically to show source of funds. This may include pay slips bank statements etc.
All documents that are required must be valid at the time of sending, in colour, legible, unedited and complete to show the whole document. Acceptable formats include JPG, PNG and PDF and must be 3MB or smaller.
Documents can be uploaded in the “Document Upload” which can be accessed in the “My Account” section on the top right corner of the page.
You must be logged into your account. Go to “My Account” section and then choose “Withdraw”. Once in the withdrawal page it will show you the methods that are available for you to withdraw with.
Select your preferred method and choose the amount you want to withdraw and personal details that are asked for by each individual withdrawal method. This will now go into a state of “pending” and will be reviewed and, once verified, processed to the account of your choosing.
Note any additional or outstanding KYC documentation will be required to complete the withdrawal. Failure to provide will cause a delay to your withdrawal.
All withdrawals will be processed back to the method that the deposit was made (except for Sofort and Giropay), for instance the credit cards used for a deposit will be the same one that the withdrawal is sent to.
Credit cards information required: Amount to withdraw and Card number
Skrill information required: Amount to withdraw and Skrill account details either number or email address
Rapid Transfer Information required: Amount to withdraw and Skrill Email address
Neteller Information required: Amount to withdraw and Neteller Account ID or Email
Ecopayz Information required: Amount to withdraw and Ecopayz Account
Fast Bank Transfer Information required: Amount to withdraw, Bank Name, Swift/BIC and IBAN
Trustly Information required: Amount to withdraw and bank details
Paysafecard Information Required: Amount to withdraw and Paysafecard details
For more information about withdrawals please look at Payment methods
The minimum that can be withdrawn is 20 Euros.
The maximum that can be withdrawn is 10,000 Euros in one month.
All withdrawals take between 1 and 3 banking days once all documentation has been verified.
Free bets cannot be withdrawn and can only be used to place bets.
What is the minimum and maximum stake?
The minimum stake is 10 cents. The maximum depends on which sport and types of bet are being used to bet with.
Betting rules can be found here
This happens when the stake is below the minimum stake or above the maximum stake.
Bets are normally settled within minutes of the result being published. Bets on tournaments eg the football World Cup, Wimbledon Championships etc are settled at the end of the tournament or once the result is published.
If you think your bet has been settled with the incorrect outcome, confirm the result then check in the betting rules to certify that the bet should be settled as you believe a win. Once you can confirm this contact contact@eaglebet.com with documentation of the result in question, screenshots are very useful to speed the process along.
Bets can be cancelled or voided according to betting rules of the sport in question or with the general betting rules. If this has happened contact contact@eaglebet.com with the Bet Reference.
Once the bet has been placed it cannot be cancelled.
Every bet placed on your account is available to be viewed in the “My Account” section on the top right corner of the page under “Betting History” category.
In other territories where we operate but, for the moment sadly, not in Germany. Like other operators, we have been asked by payment providers to stop offering casino to German players. This is due to complications in the regulatory process in Germany. As a responsible operator, EagleBet is complying so has had to block casino traffic from Germany temporarily. But we are working hard for a solution and hope the situation will change shortly. Meanwhile, please do continue to play on our best in class sportsbook, esports and - coming soon - virtual sports. And if you are from other countries in which we operate, please come in and play in our glamorous casino.
If you have any questions about EagleBet, an excellent place to start is our helpful guide of Frequently Asked Questions.
However, if you want personal attention, we are here for you.
At EagleBet, we believe that customers come first, so we have a dedicated team of friendly, professional, multi-lingual customer service staff, who are ready to answer any question you might have. We realise that eagles are nocturnal creatures, so you might want to contact us at night. You will be able to contact the customer service team via the LiveChat option which is normally available until late into the night. If LiveChat staff are busy helping other customers, you will be able to email the customer service support team. They will reply to you promptly with expert advice about your query. We aim to answer your queries within 1 hour during our working hours.
If you have any questions or concerns, like all good eagles, just hoot! Please feel free to contact us via the chat button on the bottom right hand side of every page.
Alternatively, do please send us an email at contact@eaglebet.com - we are always happy to hear from you.
EagleBet is a fun, creative and ethical iGaming operator. We use next-generation technology, design flair and premium customer service to build a great relationship with our players.
EagleBet has offices across Europe and is made up of a team of skilled and dedicated individuals with extensive experience, with the sole aim of offering our customers the best possible journey in online gaming. We have worked hard to create a product that maintains the highest technological and security standards, alongside the most varied range of betting markets, the most competitive odds and the latest games. We hope you will enjoy an exciting flight as you enjoy a flutter on the EagleBet site.
Customers are everything to us, so we have a friendly customer service team that is on-hand to help you with all your requirements. We want to provide you with a professional and fair service. The dedicated customer service team are committed to ensuring that our players enjoy their stay in the EagleBet lair.
There are many reasons to make EagleBet your favourite online gaming site: our market-leading coverage of sporting events, live in-play betting, a breath-taking range of slots, cutting edge live casino, market leading e-sports, fantastic promotions, fully secure and protected payments and withdrawals, and of course a totally responsible attitude to gaming.
If you have any questions, concerns or suggestions for improvements then we would love to hear from you: please contact our support team via the LiveChat facility.
Alternatively, you can speak to us at contact@eaglebet.com where one of our friendly customer service agents will be ready to help you.
Join us and soar with winners on EagleBet.
Do you want to work in the exciting world of online gaming for one of the most talked about, up and coming and coolest companies in the industry? Do you have the flair to work for a well-funded, fast-growing and ethical international company with the chance to relocate to different locations around the globe? Do you want to use your technical expertise or commercial nous to make the next step in your career by joining a friendly, successful and diverse team?
EagleBet is always on the lookout for bright, ambitious and dedicated talent from all backgrounds, ethnicities, ages and from a range of different sectors. Genuinely, we are a completely equal opportunities employer, and are one of the very few companies in the sector that has a rough 50/50 split between women and men. You don’t have to have worked in iGaming or to be a particular “type” to join us, you just need the drive to be the best you can. Diversity and experience from other industries will help us and our employees grow in a company where everybody is always treated with respect: our staff are our most valuable assets, and we are proud of them. EagleBet always judges everyone on their individual merits.
EagleBet is part of the OGaming Group, a truly global network of companies operating in different markets, which is why we have such an international team with an international outlook.
We are a fast-growing company backed by industry high achievers always looking for the finest talent, making this an exciting and fast-paced place to work. Our head office is in Malta, but we have offices in many corners of the world. We value people who are good linguists, with German and Portuguese speakers always in demand. If you are sports mad, that will help.
To see current vacancies please click here but we are hiring all the time, so if you don’t see a suitable job advertised with us, please tell us why we need you at EagleBet – please send a CV and covering letter to careers@eaglebet.com
Fly with EagleBet; soar with winners.